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Yeah, we'll call TiVo again. We'll try Verizon. I'm hoping someone has heard of this problem so we have more to tell them when we reach a human. Please let me know if you've encountered it, and of course if you have a solution, we'd love to hear it!
Our TiVo started a few months ago (as I recall) failing to wake up from Standby mode. If it was recording in Standby, it would actually stop recording at that time, which is, obviously, bad. We'd have to do a full restart, and TiVo would take a good ten minutes to set itself up, at which time we could record again.
TiVo Customer Service talked us through some troubleshooting, but finally they had us send the TiVo back. We watched everything we really wanted (that's how we caught up on TW to where BBCA is!) and exchanged the TiVo.
The new one soon did the same thing. We stopped putting it on standby. That seemed a good solution--except that it just blanked out and had to be restarted, and it wasn't on standby this time. It did it all by itself.
Here's the interesting bit: it may be related to a network problem.
At roughly the same time we began having this TiVo problem, we noticed our computers weren't waking up well. We have two Macs and one PC on a wireless network which the TiVo shares; it's Verizon, with a Verizon router. Our computers automatically reconnect via SubEtha as soon as they wake up, but we'd been getting increasing delays. It didn't happen every time, but, then again, the TiVo didn't fail to wake up every time, either. The delays with the computers were much more common, however, and sometimes the best solution seemed to be to put them back to sleep and try again.
Rarely, the network even cut out while the computers were already awake, and we'd lose the connection--only briefly, but you know that can be a pain for some operations.
Husband rebooted the router; it took some time, and I don't know the details, but the computers seem to connect to the network pretty fast now upon awakening, and we hadn't had TiVo trouble in weeks. We weren't sure if the lack of trouble was due to not going to standby or having fixed the router.
At the very time BH was restarting the TiVo because of this latest failure, I was finishing up my previous, friends-locked entry; I saw no connectivity problems whatsoever, though I have a few times before been cut off from LJ and had to restore an entry because of being cut off (or retype a whole comment, worse luck!).
Also perhaps not coincidentally, The Tampa Tribune did an article a few weeks ago about how locally, Verizon has grown so fast, lots of people are having problems, and they can't get help. They focused heavily on overbilling, with a mention of technical problems but no details. The same article says that it takes a very long time to get a tech support person at Verizon, so we want as much info as possible before we try this.
BH is currently posting in a TiVo community, but I know my flist is very tech savvy, and we are open to suggestions. I can stand having to reboot the TiVo to watch something, though it's a pain. What I canNOT take is the possibility that at any moment, the TiVo could fritz and simply stop taping our shows. I mean, what if it's Doctor Who? Or Torchwood? I've got my priorities, you know!
Our TiVo started a few months ago (as I recall) failing to wake up from Standby mode. If it was recording in Standby, it would actually stop recording at that time, which is, obviously, bad. We'd have to do a full restart, and TiVo would take a good ten minutes to set itself up, at which time we could record again.
TiVo Customer Service talked us through some troubleshooting, but finally they had us send the TiVo back. We watched everything we really wanted (that's how we caught up on TW to where BBCA is!) and exchanged the TiVo.
The new one soon did the same thing. We stopped putting it on standby. That seemed a good solution--except that it just blanked out and had to be restarted, and it wasn't on standby this time. It did it all by itself.
Here's the interesting bit: it may be related to a network problem.
At roughly the same time we began having this TiVo problem, we noticed our computers weren't waking up well. We have two Macs and one PC on a wireless network which the TiVo shares; it's Verizon, with a Verizon router. Our computers automatically reconnect via SubEtha as soon as they wake up, but we'd been getting increasing delays. It didn't happen every time, but, then again, the TiVo didn't fail to wake up every time, either. The delays with the computers were much more common, however, and sometimes the best solution seemed to be to put them back to sleep and try again.
Rarely, the network even cut out while the computers were already awake, and we'd lose the connection--only briefly, but you know that can be a pain for some operations.
Husband rebooted the router; it took some time, and I don't know the details, but the computers seem to connect to the network pretty fast now upon awakening, and we hadn't had TiVo trouble in weeks. We weren't sure if the lack of trouble was due to not going to standby or having fixed the router.
At the very time BH was restarting the TiVo because of this latest failure, I was finishing up my previous, friends-locked entry; I saw no connectivity problems whatsoever, though I have a few times before been cut off from LJ and had to restore an entry because of being cut off (or retype a whole comment, worse luck!).
Also perhaps not coincidentally, The Tampa Tribune did an article a few weeks ago about how locally, Verizon has grown so fast, lots of people are having problems, and they can't get help. They focused heavily on overbilling, with a mention of technical problems but no details. The same article says that it takes a very long time to get a tech support person at Verizon, so we want as much info as possible before we try this.
BH is currently posting in a TiVo community, but I know my flist is very tech savvy, and we are open to suggestions. I can stand having to reboot the TiVo to watch something, though it's a pain. What I canNOT take is the possibility that at any moment, the TiVo could fritz and simply stop taping our shows. I mean, what if it's Doctor Who? Or Torchwood? I've got my priorities, you know!
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*hugs*
Had some similar problems here with Insight Cable - but most of us here in Ky won't tolerate silly bullshit and overpricing while HAVING problems - so I noticed it straightened itself out pretty damned quick, 'round here!
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It's especially tricky because we're not exactly certain what the problem is; we think it's network related, but how?